SUPPORT
A question about your file?
Tell us what you expected and what happened. Start with a description and a public sample; you do not need to send your full product catalogue.
Contact
Current tools are free. Live billing and customer-file delivery are not enabled.
Useful details
- The tool or page you used.
- The step that did not work and the visible error message.
- A small invented example that reproduces the issue.
- Your browser name and version, if relevant.
Keep private details private
Do not send store passwords, API keys, card details, identity documents or an unredacted customer catalogue. Describe an issue first; any file sharing needs a separate agreement.
Current CSV processing stays in your browser. Read the data handling details.
Future order enquiries
There are no paid orders in the current pilot. If a paid service opens, its published scope, delivery and refund terms will apply. We will ask only for the order reference needed to resolve the enquiry.